Job Description
Join our dynamic team at Apex Solutions Group in Columbus, OH! We're seeking motivated Customer Service Specialists for immediate full-time positions. Enjoy competitive pay, comprehensive benefits, and a supportive work environment. If you're ready to launch your career in a growing company, apply now!
Responsibilities
- Deliver exceptional customer support via phone, email, and chat
- Resolve inquiries and troubleshoot technical issues
- Update and maintain customer records in CRM systems
- Collaborate with cross-functional teams to improve service quality
- Meet performance metrics for response time and resolution
- Contribute to process optimization initiatives
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong problem-solving and communication skills
- Proficiency with Microsoft Office and CRM software
- Ability to work flexible shifts including evenings
- Positive attitude with customer-first mindset