Job Description
Join Oakland Tech Solutions for an immediate contract opportunity as a Customer Service Specialist! We're seeking motivated individuals to deliver exceptional support to our diverse client base. This role offers competitive pay, flexible scheduling, and the chance to make an immediate impact in a dynamic tech environment. Perfect for candidates seeking quick start employment with growth potential.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with 95% satisfaction rate
- Resolve technical issues and process orders using Salesforce CRM
- Collaborate with cross-functional teams to escalate complex problems
- Document all interactions in ticketing system with 100% accuracy
- Contribute to process improvement initiatives weekly
- Train on proprietary software within first 48 hours
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or tech support experience
- Proficiency with CRM platforms (Salesforce/Zendesk)
- Excellent verbal/written communication skills
- Ability to work flexible shifts including weekends
- Basic technical troubleshooting knowledge
- Positive attitude and problem-solving mindset