Job Description
Join our dynamic team in Jacksonville and make an immediate impact! We're seeking a passionate Customer Service Specialist to deliver exceptional experiences to our growing client base. This full-time position offers competitive pay, comprehensive benefits, and a supportive work environment where your skills are valued. If you're ready to start your career journey today, apply now!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions and maintain accurate records
- Collaborate with cross-functional teams to improve service quality
- Meet performance metrics for response time and resolution
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Proficiency with CRM software (e.g., Salesforce)
- Ability to multitask in a fast-paced environment
- Positive attitude and team player mentality
- Reliable transportation to our Jacksonville location