Job Description
Join Nexus Solutions Group's dynamic team in Oklahoma City and launch your career immediately! We're seeking energetic Customer Service Specialists to support our growing client portfolio. This full-time, on-site role offers competitive pay, comprehensive benefits, and rapid advancement opportunities. No experience required – we provide paid training for motivated candidates ready to excel in a fast-paced environment. Enjoy our modern downtown workspace with flexible scheduling and performance-based bonuses. Apply today and start earning tomorrow!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Update and maintain client records in CRM systems
- Collaborate with team to achieve service targets
- Identify upsell opportunities during interactions
- Document case details and resolutions accurately
- Participate in weekly performance reviews
Qualifications
- High school diploma or equivalent required
- Strong communication and problem-solving skills
- Ability to type 35+ WPM with accuracy
- Proficient in basic computer applications
- Flexible schedule availability (including weekends)
- Positive attitude and team-player mentality
- Willingness to learn new technologies
- Background check and drug screen required