Job Description
Join our dynamic team at Pacific Coast Solutions and launch your career immediately! We're seeking a passionate Customer Service Specialist to deliver exceptional client experiences at our San Diego headquarters. This full-time role offers rapid onboarding and competitive benefits in a vibrant coastal city. If you're a people person with problem-solving skills, apply today to start your journey with a company that invests in its team's growth and success.
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services using CRM systems
- Document interactions accurately in Salesforce and maintain data integrity
- Collaborate with sales and support teams to address complex issues
- Meet/exceed performance metrics including call handling time and resolution rates
- Contribute to process improvement initiatives
Qualifications
- Minimum 1 year customer service experience in a fast-paced environment
- Proficiency with Salesforce and Microsoft Office Suite
- Exceptional communication skills with clear verbal/written abilities
- Ability to multitask and prioritize under pressure
- High school diploma or equivalent (college degree preferred)
- Positive attitude with strong problem-solving aptitude
- Authorized to work in the US immediately