Job Description
We are seeking a motivated Junior Customer Success Associate to join our dynamic team in the heart of Portland, Oregon. This is an excellent opportunity for recent graduates or career changers looking to launch their career in the tech industry.
At Portland Tech Solutions, we pride ourselves on our collaborative culture and commitment to employee growth. You will play a pivotal role in driving client satisfaction and retention while working alongside industry experts in a modern, remote-friendly environment. If you are passionate about helping others and want to work for a company that values sustainability and community, we want to meet you.
Why Join Us?
- Competitive Compensation: Salary range of $55k - $65k plus performance bonuses.
- Professional Development: Comprehensive training program and mentorship opportunities.
- Flexible Work: Hybrid work model supporting work-life balance.
- Benefits: Health, dental, and vision insurance, plus 401(k) matching.
Responsibilities
- Onboard new clients and conduct product training sessions to ensure a smooth transition to our platform.
- Monitor account health and proactively address client concerns to prevent churn.
- Collaborate with the Sales and Engineering teams to communicate product updates and feature releases.
- Conduct quarterly business reviews (QBRs) with key accounts to identify growth opportunities.
- Document detailed client interactions and maintain accurate records in the CRM system.
- Assist in the creation of self-service resources, such as FAQs and knowledge base articles.
- Act as the primary point of contact for day-to-day client inquiries and support requests.
Qualifications
- Bachelor’s degree preferred (or equivalent experience in customer service or retail).
- Strong interpersonal communication skills with a focus on empathy and active listening.
- Proficiency in Microsoft Office Suite and Google Workspace.
- A basic understanding of SaaS (Software as a Service) concepts is a plus.
- High level of organization and the ability to manage multiple priorities simultaneously.
- Willingness to learn new technologies and adapt to a fast-paced, dynamic environment.