Job Description
Are you a night owl looking for a rewarding career in Portland, OR? Nexus Support Solutions is seeking dedicated Night Shift Customer Support Specialists to join our 24/7 operations team. We pride ourselves on delivering exceptional service to our clients around the clock, and we need a reliable, empathetic, and skilled team member to help us maintain that standard.
As a Night Shift Specialist, you will be the first point of contact for our valued customers, resolving inquiries with efficiency and care. We offer a competitive wage, comprehensive benefits, and a supportive work environment that values your work-life balance.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and live chat during night hours.
- Resolve technical issues and troubleshoot product-related problems with patience and expertise.
- Document all interactions and solutions in our CRM system accurately and timely.
- Collaborate with the day-shift team to ensure seamless issue resolution.
- Identify trends in customer feedback and suggest process improvements.
- Adhere to company policies and quality assurance standards at all times.
Qualifications
- High school diploma or GED equivalent.
- Previous experience in customer service or technical support is preferred but not required.
- Must be available to work night shifts, weekends, and holidays.
- Strong computer literacy and proficiency with Microsoft Office Suite.
- Excellent written and verbal communication skills.
- Ability to work independently in a remote or hybrid setting.