Job Description
Are you looking for a rewarding career with immediate start opportunities?
Apex Digital Solutions is currently seeking a dedicated Night Shift Customer Support Specialist to join our growing team in Philadelphia, Pennsylvania. We pride ourselves on providing exceptional service and are looking for local talent ready to work flexible hours in a dynamic environment.
As a key member of our support team, you will be the first point of contact for our clients, ensuring their needs are met efficiently and professionally during our peak operational hours.
Responsibilities
- Provide top-tier technical and customer support via phone, email, and chat during the night shift.
- Resolve client inquiries and troubleshoot basic technical issues with precision and empathy.
- Document all interactions and solutions in our CRM system accurately.
- Collaborate with the day shift team to ensure seamless service continuity.
- Maintain a high level of knowledge regarding company products and services.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High school diploma or equivalent required.
- Previous customer service or technical support experience is a plus, but not mandatory for the right candidate.
- Must be available to work rotating night shifts (e.g., 10 PM - 6 AM).
- Strong written and verbal communication skills.
- Reliable internet connection and a quiet workspace.
- Ability to work independently with minimal supervision.