Job Description
Are you a technical professional seeking a stable Night Shift opportunity in Los Angeles? Apex Digital Solutions is currently hiring a dedicated IT Support Engineer to join our elite 24/7 operations team. We specialize in providing enterprise-level technical infrastructure and support to clients across the West Coast.
This is a fantastic opportunity for a self-motivated individual to work in a high-impact environment with a competitive benefits package and career growth potential.
Responsibilities
- Provide tier 2 and tier 3 technical support to internal staff and external clients during the night shift window.
- Monitor server health, network performance, and security alerts using centralized monitoring tools.
- Perform critical system maintenance, including patch management, backups, and virus scans.
- Troubleshoot hardware malfunctions and software conflicts with a focus on rapid resolution.
- Maintain accurate documentation of all incidents, resolutions, and change logs in the CRM system.
- Collaborate with the day shift team to ensure seamless handovers and project continuity.
Qualifications
- Associate degree in Information Technology or equivalent professional experience.
- Minimum of 3 years of experience in IT support, help desk, or systems administration.
- Mandatory: Must be available to work a consistent night shift schedule (e.g., 10:00 PM - 6:00 AM).
- Proficiency in Windows Server, Active Directory, and common office software.
- Strong understanding of TCP/IP networking and basic troubleshooting methodologies.
- Excellent written and verbal communication skills.