Job Description
Join our dynamic team as a Part-Time Customer Experience Specialist at Innovate Solutions Group! We're seeking passionate individuals to deliver exceptional service while supporting our growing tech client base. This flexible 20-25 hour/week role offers competitive pay and growth opportunities in Charlotte's thriving tech sector. Perfect for students or professionals seeking work-life balance!
Responsibilities
- Deliver personalized customer support via phone, email, and chat
- Resolve technical inquiries with empathy and efficiency
- Document interactions in CRM systems with 100% accuracy
- Collaborate with cross-functional teams to improve processes
- Identify upsell opportunities based on customer needs
- Maintain detailed knowledge of product offerings
- Participate in weekly training sessions
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or tech support experience
- Proficiency with CRM software (Salesforce preferred)
- Exceptional written and verbal communication skills
- Ability to multitask in fast-paced environments
- Basic technical troubleshooting knowledge
- Flexible availability including evenings/weekends