Job Description
Are you looking for a flexible part-time job in Illinois? Lumina Solutions is seeking a dedicated Part-Time Customer Service Representative to join our growing team in the heart of Chicago. We pride ourselves on delivering exceptional service to our clients and are looking for individuals who share our passion for excellence.
In this role, you will be the first point of contact for our valued customers, ensuring their needs are met with professionalism and efficiency. Whether you are a student looking for extra income or an experienced professional seeking work-life balance, this position offers a great opportunity to grow within a dynamic environment. We value integrity, teamwork, and a customer-first mindset.
Responsibilities
- Manage high-volume inbound and outbound customer inquiries via phone, email, and chat.
- Resolve customer complaints and issues with patience and professionalism.
- Process orders, returns, and exchanges accurately and efficiently.
- Maintain a deep knowledge of our products and services to provide accurate information.
- Update customer records and account information in the CRM system.
- Collaborate with the sales and support teams to ensure customer satisfaction.
Qualifications
- High school diploma or equivalent required.
- Previous customer service experience preferred.
- Strong verbal and written communication skills.
- Ability to multitask and work in a fast-paced environment.
- Basic computer proficiency and data entry skills.
- Flexibility to work evenings, weekends, and holidays as needed.