Job Description
Virginia Beach Digital Services is looking for a dedicated Part-Time Customer Service Representative to join our growing team. If you are based in Virginia Beach and seeking a flexible schedule with a competitive wage, this role is perfect for you. We offer a modern work environment where your skills are valued and professional growth is encouraged.
In this position, you will serve as the face of our company, assisting clients with inquiries, resolving issues, and ensuring a seamless customer experience. Whether you are a student or looking to supplement your income, we provide the training and support you need to succeed.
Responsibilities
- Manage incoming customer inquiries via phone, email, and live chat with a focus on efficiency and empathy.
- Resolve customer complaints and escalations in a timely manner to maintain high satisfaction rates.
- Update and maintain customer records accurately in our CRM database.
- Provide detailed information about products and services to help customers make informed decisions.
- Collaborate with the sales team to identify cross-selling opportunities.
- Document all interactions and log feedback for continuous process improvement.
Qualifications
- High school diploma or GED is required.
- Previous customer service experience is preferred but not mandatory.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office Suite and basic computer navigation.
- Ability to work a flexible schedule, including evenings and weekends.
- Reliable internet connection if working remotely.