Job Description
Are you looking for a rewarding part-time opportunity in the heart of San Antonio? San Antonio Home Services is seeking a dedicated Customer Service Representative to join our dynamic team. We pride ourselves on delivering exceptional service to our community and are looking for someone who shares our passion for helping others.
In this role, you will be the first point of contact for our valued clients, providing top-tier support and ensuring their needs are met with efficiency and empathy. If you are organized, friendly, and ready to make a difference, we want to hear from you.
Responsibilities
- Answer incoming customer inquiries via phone, email, and chat in a professional and timely manner.
- Resolve customer complaints and issues with a focus on customer satisfaction and retention.
- Process orders, returns, and exchanges accurately using our CRM software.
- Update customer records with accurate and detailed information.
- Collaborate with the sales and operations team to improve service delivery.
- Assist in maintaining a clean and organized office environment.
Qualifications
- High school diploma or equivalent required.
- Previous experience in customer service or a related field is preferred.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite and basic computer skills.
- Ability to work flexible hours, including weekends and evenings.
- Strong problem-solving skills and a positive attitude.