Job Description
Are you looking for a rewarding opportunity in the heart of the nation's capital? Capital District Support is seeking a dedicated and enthusiastic Part-Time Customer Service Representative to join our dynamic team. We pride ourselves on delivering exceptional service to our clients, and we are looking for someone who shares our commitment to excellence.
In this role, you will be the primary point of contact for our valued customers, ensuring their needs are met with professionalism and care. Whether it's answering inquiries, resolving issues, or providing product information, you will play a crucial role in maintaining our reputation for quality service.
Why Join Us?
- Flexible Schedule: Enjoy a work-life balance that fits your lifestyle.
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Professional Growth: Opportunities for career advancement within the company.
- Great Location: Conveniently located in downtown Washington, DC.
We invite you to apply today and become a vital part of our team.
Responsibilities
- Manage incoming customer inquiries via phone, email, and in-person with a focus on high-quality service.
- Resolve customer complaints, issues, and questions in a timely and professional manner.
- Process orders, returns, and exchanges accurately and efficiently.
- Update and maintain customer records in the CRM system with detailed notes.
- Collaborate with the sales and support teams to ensure consistent service delivery across all channels.
- Identify opportunities to upsell or cross-sell products based on customer needs.
Qualifications
- High school diploma or equivalent is required; an associate's degree is preferred.
- Previous customer service experience is a plus, but enthusiasm and a willingness to learn are essential.
- Excellent verbal and written communication skills.
- Ability to work flexible hours, including evenings, weekends, and holidays as needed.
- Proficiency with basic computer applications (Microsoft Office, Google Suite, and CRM software).
- A friendly, professional demeanor with a strong customer-first attitude.