Job Description
Join our dynamic team as a Part-Time Customer Service Specialist at TechSolutions Inc. in Charlotte, NC. We're seeking passionate individuals to deliver exceptional support experiences while enjoying flexible scheduling and a collaborative work environment. Perfect for students, career-changers, or anyone seeking supplemental income. Grow your professional skills in a tech-forward company that values work-life balance.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Process orders, returns, and exchanges using our CRM system
- Collaborate with sales and tech teams to resolve complex issues
- Update customer records and maintain accurate documentation
- Identify upsell opportunities during customer interactions
- Participate in weekly training sessions to enhance product knowledge
- Contribute to team goals for response time and resolution metrics
Qualifications
- High school diploma or equivalent (college preferred)
- 6 months+ customer service experience
- Proficient with Microsoft Office and CRM platforms
- Strong problem-solving and communication skills
- Ability to work evenings/weekends (20-25 hrs/week)
- Positive attitude with conflict resolution abilities
- Basic technical troubleshooting knowledge
- Valid NC driver's license (occasional local travel required)