Job Description
Join Coastal Connect Solutions as a Part-Time Customer Service Specialist and become the heart of our client experience! We're seeking passionate individuals to deliver exceptional support while enjoying Jacksonville's vibrant lifestyle. Perfect for students, career changers, or those seeking flexible hours. Our collaborative culture offers growth opportunities and competitive benefits including discounts and wellness programs.
Responsibilities
- Handle customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing and service issues using our CRM platform
- Collaborate with team members to maintain service standards
- Document interactions accurately in customer databases
- Participate in quarterly training sessions to enhance skills
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 6 months customer service experience
- Strong typing skills (40+ WPM)
- Proficiency with Microsoft Office Suite
- Excellent verbal and written communication
- Ability to work evenings/weekends
- Valid Florida ID and reliable transportation