Job Description
Are you looking for job openings near me in San Jose, CA? Pacific Retail Group is currently seeking a dedicated and enthusiastic Part-Time Customer Service Specialist to join our growing team. We pride ourselves on delivering exceptional experiences to our clients and are looking for individuals who are ready to make a difference in their community.
In this role, you will be the face of our brand, handling inquiries, resolving issues, and ensuring our customers leave satisfied. We offer a flexible work schedule, a supportive environment, and the opportunity to grow within a leading retail organization.
Why Join Us?
- Competitive hourly rate ($20 - $30/hr).
- Flexible part-time hours to fit your lifestyle.
- Health and dental benefits for eligible full-time employees.
- Employee discounts and professional development opportunities.
- Located in the heart of San Jose, CA.
If you are a proactive problem-solver with excellent communication skills, we want to hear from you. Apply today to start your journey with Pacific Retail Group.
Responsibilities
- Manage high-volume inbound and outbound customer calls and emails efficiently.
- Resolve customer complaints and issues with patience and professionalism.
- Process customer orders, returns, and exchanges accurately.
- Maintain detailed and up-to-date customer records in the CRM system.
- Collaborate with the sales and inventory teams to ensure product availability.
- Provide product recommendations and information to meet customer needs.
- Adhere to all company policies and procedures regarding customer data privacy.
Qualifications
- High School Diploma or equivalent required; Associate’s degree preferred.
- Previous customer service or retail experience is a plus.
- Strong verbal and written communication skills.
- Basic computer proficiency (Microsoft Office Suite, Google Suite).
- Ability to work weekends, evenings, and holidays as needed.
- Reliable transportation and valid driver's license preferred.