Job Description
Join our dynamic team as a Part-Time Customer Service Specialist at Sacramento Community Services! We're seeking energetic individuals to provide exceptional support to our diverse community members. This flexible role offers competitive pay and the opportunity to make a meaningful impact while developing valuable professional skills. Perfect for students, career changers, or anyone seeking a rewarding part-time opportunity in Sacramento.
Responsibilities
- Deliver outstanding customer service via phone, email, and in-person interactions
- Manage appointment scheduling and client registration systems
- Assist with community program enrollment and documentation
- Resolve client inquiries and concerns with empathy and efficiency
- Collaborate with cross-functional teams to improve service delivery
- Maintain accurate client records in our CRM database
- Support community outreach initiatives and event coordination
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service experience
- Proficient with Microsoft Office Suite and digital scheduling tools
- Strong verbal communication and active listening skills
- Ability to multitask in a fast-paced environment
- Valid California driver's license preferred
- Spanish bilingual skills highly desirable
- Flexible availability including weekends and evenings