Job Description
Join Coastal Connect Solutions as a Part-Time Customer Service Specialist in vibrant Virginia Beach! We're seeking energetic individuals to deliver exceptional experiences to our growing client base. Enjoy flexible scheduling, competitive pay, and a supportive team environment. Perfect for students or professionals seeking work-life balance. Apply today and become part of Virginia's premier service provider!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Resolve billing and service issues efficiently
- Process orders and maintain accurate client records
- Collaborate with team to improve service protocols
- Upsell relevant products during customer interactions
- Participate in bi-weekly training sessions
- Meet monthly performance metrics
Qualifications
- High school diploma or equivalent required
- 6 months customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work independently and in teams
- Basic computer proficiency (CRM systems)
- Flexible availability including weekends
- Positive attitude and service mindset