Job Description
Are you looking for a flexible opportunity in the heart of New York City? Apex Tech Solutions is seeking a dedicated Part-Time Customer Support Specialist to join our dynamic team. Whether you prefer working from our vibrant Manhattan office or from the comfort of your home, we offer the perfect balance of professional growth and work-life flexibility.
In this role, you will be the voice of our brand, ensuring our clients receive top-tier assistance with technical inquiries and service requests. If you are a problem-solver with a passion for helping others, we want to meet you.
Responsibilities
- Respond to customer inquiries via email, chat, and phone with professionalism and speed.
- Troubleshoot technical issues and provide step-by-step solutions to users.
- Manage and update customer accounts and support tickets in our CRM system.
- Collaborate with the technical team to escalate complex issues and improve documentation.
- Provide feedback to management regarding common customer pain points and software improvements.
Qualifications
- High school diploma or equivalent; associate or bachelor's degree preferred.
- Previous customer service experience is a plus but not required for top candidates.
- Strong communication skills, both written and verbal.
- Basic computer literacy and ability to learn new software quickly.
- Reliable internet connection (for remote work options).
- Ability to work a flexible part-time schedule, including evenings and weekends.