Job Description
Are you searching for part-time jobs in New York that offer flexibility, growth, and the chance to work with a forward-thinking team? Apex Digital Solutions is currently seeking passionate individuals to join our growing Customer Experience department. We are looking for someone ready to start immediately and make an impact.
As a Part-Time Customer Support Specialist, you will serve as the primary point of contact for our valued clients. We pride ourselves on a collaborative environment where your contributions matter. This is a fantastic opportunity for students or professionals seeking a secondary income stream without sacrificing work-life balance.
Responsibilities
- Manage high-volume inbound and outbound customer inquiries via phone, email, and live chat.
- Resolve complex issues and troubleshoot product or service problems with empathy and efficiency.
- Maintain accurate and up-to-date customer records in our CRM database.
- Communicate product features and policy updates clearly to clients.
- Collaborate with the sales and technical teams to ensure seamless service delivery.
- Identify opportunities to improve the customer onboarding process.
Qualifications
- High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.
- Strong verbal and written communication skills with a focus on clarity.
- Proficient in using Microsoft Office Suite (Excel, Word, Outlook) and CRM software.
- Ability to multitask effectively in a fast-paced, dynamic setting.
- Must be available for a flexible schedule, including evenings and weekends.