Job Description
Join our dynamic team as a Senior Customer Success Manager and drive local hiring initiatives across California! We're revolutionizing job placement with hyper-localized recruitment strategies, and we need your expertise to scale our impact. This hybrid role offers the flexibility to work remotely while engaging with clients in San Francisco's thriving business district. You'll collaborate with Fortune 500 companies and startups alike to build sustainable talent pipelines. Enjoy competitive benefits, professional development stipends, and the satisfaction of directly impacting local communities.
Responsibilities
- Develop and execute localized hiring strategies for clients in California's key economic zones
- Build and maintain relationships with HR decision-makers at 15+ local businesses monthly
- Analyze labor market trends to optimize recruitment campaigns for San Francisco Bay Area positions
- Lead cross-functional projects with marketing and sales teams to enhance employer branding
- Implement data-driven retention programs reducing client turnover by 25%
- Train junior staff on local compliance requirements (California labor laws)
- Present quarterly performance reports to executive stakeholders
Qualifications
- Bachelor's degree in Human Resources, Business, or related field
- 5+ years experience in B2B customer success or recruitment
- Proven track record of meeting/exceeding retention goals in SaaS or staffing
- Advanced proficiency in CRM (Salesforce) and ATS platforms
- Deep knowledge of California labor regulations and EEOC guidelines
- Strong analytical skills with experience in SQL or data visualization tools
- Excellent communication skills with ability to present to C-level executives