Job Description
Join our dynamic team in the heart of NYC! MetroCorp Industries is urgently hiring passionate Customer Service Representatives to deliver exceptional experiences for our growing client base. This full-time position offers competitive compensation, comprehensive benefits, and immediate start opportunities.
As a key member of our customer support division, you'll be the face of our brand, resolving inquiries with professionalism and speed. We provide extensive training and a collaborative work environment where your contributions make a real impact.
Responsibilities
- Handle high-volume inbound customer inquiries via phone, email, and live chat
- Resolve billing issues and product concerns with empathy and efficiency
- Maintain detailed case records in CRM system with 99% accuracy
- Collaborate with sales and technical teams to resolve complex escalations
- Meet/exceed performance metrics including CSAT and response time targets
- Identify process improvement opportunities through customer feedback analysis
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 2+ years customer service experience in fast-paced environments
- Exceptional verbal/written communication skills
- Proficiency with Salesforce, Zendesk, or similar CRM platforms
- Ability to multitask and prioritize in high-pressure situations
- Strong problem-solving aptitude with attention to detail
- Flexible availability including evenings and weekends as needed