Job Description
Immediate Hiring Opportunity in Washington DC! Capital Connect Solutions seeks dynamic Customer Service Representatives for urgent full-time roles. Walk-in interviews available daily at our downtown office. No appointment needed! Join our award-winning team and deliver exceptional client experiences while growing your career in the nation's capital. Competitive benefits package and rapid advancement opportunities await.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat
- Resolve billing and technical support issues with empathy and efficiency
- Document all interactions in CRM systems with precision
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics for resolution times and satisfaction
- Participate in ongoing product training programs
- Identify process improvement opportunities
Qualifications
- High school diploma or equivalent (Bachelor's preferred)
- 1+ years customer service experience
- Proficiency with Microsoft Office and CRM platforms
- Exceptional verbal/written communication skills
- Ability to thrive in fast-paced environments
- Strong problem-solving abilities
- Flexibility to work evenings/weekends as needed
- Washington DC residency preferred