Job Description
Join our dynamic team at Metro Solutions Inc. and seize an immediate opportunity to make a difference in your community! We're urgently hiring passionate Customer Service Specialists in New York to deliver exceptional client experiences. As a local leader in innovative solutions, we prioritize career growth and work-life balance. This full-time position offers competitive compensation, comprehensive benefits, and the chance to work with industry experts. If you're ready to launch your career in a supportive environment where your skills are valued, apply now!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Manage client accounts and update CRM systems accurately
- Collaborate with sales team to identify upselling opportunities
- Document interactions and maintain detailed case notes
- Participate in bi-weekly training sessions to enhance product knowledge
- Meet monthly performance metrics for response time and resolution
- Support community outreach initiatives as part of our local hiring program
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years experience in customer service or call center environment
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional written and verbal communication skills
- Ability to multitask in fast-paced, high-pressure situations
- Strong problem-solving abilities with attention to detail
- Residency in New York or immediate relocation capability
- Availability for flexible shifts including evenings/weekends