Job Description
Are you looking for a rewarding career that fits your lifestyle? Memphis Logistics Solutions is seeking dedicated professionals to join our team in Memphis, TN. We offer competitive pay, a supportive work environment, and the flexibility of a weekend schedule.
As a Weekend Customer Service Representative, you will be the face of our brand, ensuring our customers receive top-tier support. If you are driven, detail-oriented, and ready to grow your career, we want to hear from you.
Responsibilities
- Manage high-volume customer inquiries via phone, email, and chat with professionalism and empathy.
- Resolve complex product issues and escalate cases to management when necessary.
- Maintain accurate and up-to-date records of all customer interactions in our CRM system.
- Assist with inventory management and stock organization during peak weekend hours.
- Collaborate with cross-functional teams to improve service delivery and customer satisfaction.
- Process returns, exchanges, and refunds efficiently while adhering to company policies.
Qualifications
- High school diploma or GED equivalent required.
- Must be available to work weekends (Saturday and Sunday) consistently.
- Strong verbal and written communication skills.
- Ability to multitask in a fast-paced, dynamic environment.
- Basic proficiency with computer systems and CRM software.
- Previous customer service experience is a plus but not required.