Job Description
Are you looking for a rewarding career that offers the flexibility you need? Apex Support Solutions is currently seeking a dedicated Weekend Customer Support Specialist to join our dynamic team in Raleigh, NC. We pride ourselves on delivering top-tier service to our clients and are looking for individuals who share our passion for excellence. In this role, you will be the first line of support for our valued customers, ensuring their technical issues are resolved efficiently and professionally. Join a company that values work-life balance and invests in its employees.
Responsibilities
- Provide exceptional technical and customer support via phone, email, and live chat during weekend shifts.
- Diagnose and troubleshoot complex hardware and software issues to ensure client satisfaction.
- Maintain accurate and detailed records of all customer interactions and ticket resolutions.
- Collaborate with the weekday support team to transfer critical issues and share insights.
- Identify opportunities to improve support processes and contribute to a positive team culture.
- Adhere to all company policies, security protocols, and quality assurance standards.
Qualifications
- High school diploma or GED required; Associate’s degree in a related field is preferred.
- Previous experience in customer service or technical support is a plus but not mandatory.
- Strong verbal and written communication skills with a high degree of empathy.
- Reliable access to a high-speed internet connection and a quiet, professional workspace.
- Must be available to work weekends (Saturday and Sunday) on a consistent schedule.
- Proficiency with Microsoft Office Suite and CRM software is highly desirable.