Job Description
We are seeking a dynamic Weekend Shift Specialist to join our rapidly growing team in the heart of Dallas, TX. If you are looking for a rewarding opportunity that offers flexibility and competitive compensation, this is the role for you. We pride ourselves on delivering exceptional service to our clients, and our weekend team is the backbone of our operations.
Why Join Apex Logistics?
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Flexible Schedule: Focus on your weekends while maintaining work-life balance.
- Growth Opportunities: Clear pathways for advancement within the company.
- Modern Environment: Work in a state-of-the-art facility with a supportive team culture.
As a Weekend Shift Representative, you will be the face of our company to our clients during critical operational hours. Your role is vital in maintaining our high standards of excellence and ensuring customer satisfaction.
Responsibilities
- Manage and resolve incoming customer inquiries with precision and empathy during high-traffic weekend periods.
- Process incoming orders and manage returns efficiently to ensure 100% data accuracy and timely fulfillment.
- Collaborate closely with the weekday operations team to ensure seamless workflow continuity across shifts.
- Maintain accurate records in our CRM database and prepare weekly performance reports.
- Assist in the onboarding and training of new weekend staff members to maintain team standards.
- Identify and troubleshoot operational bottlenecks during weekend shifts to improve efficiency.
- Uphold company policies and safety protocols at all times.
Qualifications
- High school diploma or GED equivalent is required.
- Proven experience in customer service, retail, or logistics operations is preferred.
- Excellent verbal and written communication skills with a focus on professionalism.
- Ability to work flexible shifts, including Saturdays, Sundays, and occasional holidays.
- Proficiency in MS Office Suite and basic data entry skills.
- Strong problem-solving abilities and a customer-first mindset.
- Reliable transportation to and from the Dallas facility.