Job Description
Join our dynamic team as a Weekend Shift Customer Service Specialist in Albuquerque! We're seeking energetic professionals to deliver exceptional customer experiences during weekend hours. This role offers competitive pay, flexible scheduling, and opportunities for growth in a supportive environment. Perfect for students, parents, or anyone seeking weekend work-life balance.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and efficiency
- Resolve billing, technical, and service issues using CRM tools and knowledge base
- Process orders, returns, and account modifications with accuracy
- Document interactions and maintain detailed case notes in compliance with company standards
- Collaborate with weekday teams to ensure seamless customer handoffs
- Meet performance metrics for call quality and resolution times
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service experience in call center or retail environment
- Exceptional verbal communication and active listening skills
- Proficiency with Microsoft Office Suite and CRM software
- Ability to work independently and problem-solve under pressure
- Weekend availability (Saturday/Sunday) is mandatory
- Typing speed of 40+ WPM and computer navigation proficiency