Job Description
Join Illinois Community Services and enjoy the benefits of weekly pay with our full-time Customer Service Specialist positions! We're hiring local candidates in Chicago for immediate opportunities with competitive wages and comprehensive benefits. As a trusted community partner, we prioritize work-life balance and career growth. Walk-in interviews are held daily Monday-Friday from 9 AM to 4 PM at our downtown Chicago location. No appointment needed! Experience the stability of full-time employment with the flexibility of weekly paychecks.
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat
- Resolve billing and account issues with efficiency and empathy
- Document interactions in CRM system while maintaining data accuracy
- Collaborate with cross-functional teams to enhance service delivery
- Meet performance metrics including first-call resolution targets
- Participate in ongoing product and service training
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Strong communication and problem-solving skills
- Proficiency with CRM software and MS Office Suite
- Ability to work flexible shifts including weekends
- Valid Illinois driver's license (if field visits required)
- Pass background check and drug screening
- Bilingual Spanish/English speakers encouraged to apply