Job Description
Join UrbanConnect Solutions as a Customer Service Specialist and become the heart of our thriving Memphis and New York communities! We're seeking passionate individuals to deliver exceptional experiences to local clients while working from our vibrant Memphis hub (with NYC opportunities for top performers). This hybrid role blends in-person team collaboration with remote flexibility, perfect for Memphis residents seeking impactful local work. Enjoy competitive pay, comprehensive benefits, and career growth within one of America's fastest-growing service providers.
Responsibilities
- Resolve customer inquiries via phone, email, and in-person with Memphis community focus
- Manage client relationships and retention strategies for local businesses
- Collaborate with NYC-based teams on cross-functional projects
- Document interactions using CRM systems with precision
- Identify opportunities to enhance local service offerings
- Participate in quarterly Memphis community outreach initiatives
- Maintain service excellence metrics above 95% satisfaction
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Strong Memphis/NYC market knowledge
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including weekends
- Valid driver's license for Memphis-based travel
- Spanish fluency highly valued for diverse communities