Job Description
Join our dynamic team as an Entry-Level IT Support Specialist in Fort Worth! We're seeking passionate tech enthusiasts ready to kickstart their careers in a fast-paced environment. You'll gain hands-on experience with cutting-edge technologies while supporting our growing client base. No prior experience required – we provide comprehensive training and mentorship to help you thrive. Enjoy competitive benefits, flexible scheduling, and opportunities for career advancement within our innovative company.
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance
- Install, configure, and troubleshoot hardware/software systems
- Document technical issues and resolutions in ticketing systems
- Assist with network security protocols and data backups
- Collaborate with senior technicians on complex problem-solving
- Conduct routine system maintenance and updates
- Deliver exceptional customer service to internal and external clients
Qualifications
- High school diploma or equivalent (technical certification preferred)
- Basic understanding of Windows/macOS operating systems
- Strong problem-solving and communication skills
- Ability to work independently and in team environments
- Customer service mindset with patience and adaptability
- Willingness to learn new technologies quickly
- Valid driver's license and reliable transportation
- Pass background check and drug screening