Job Description
Join our dynamic team at Apex Solutions Group as an Immediate Hire Customer Service Specialist in Charlotte, NC! We're seeking passionate individuals to deliver exceptional customer experiences while working in a fast-paced, supportive environment. Enjoy competitive pay, comprehensive benefits, and opportunities for growth. Apply now and start your new career journey tomorrow!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Update and maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet performance metrics for call handling and resolution times
- Document all interactions and escalations per company protocol
Qualifications
- High school diploma or equivalent required
- 1+ years of customer service experience preferred
- Exceptional verbal/written communication skills
- Proficient with Microsoft Office and CRM software
- Ability to multitask in high-pressure situations
- Strong problem-solving and conflict resolution abilities
- Available for flexible shifts including weekends