Job Description
Join our dynamic team at Apex Solutions Group with immediate openings for Customer Service Representatives in San Jose! We're seeking passionate individuals to deliver exceptional client experiences. Walk-in interviews are welcome Monday-Friday, 9 AM-4 PM at our downtown headquarters. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a supportive environment.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve service issues with efficiency and empathy
- Update customer records in CRM systems
- Collaborate with cross-functional teams to improve processes
- Meet daily performance metrics and quality standards
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Excellent communication and problem-solving skills
- Ability to work flexible shifts including weekends
- Proficient with Microsoft Office and CRM software
- Positive attitude and team player mentality