Job Description
Are you looking for a rewarding career that fits your schedule? Apex Support Solutions is currently hiring a Night Shift Customer Support Specialist in Tucson, AZ. We are a leading tech-enabled service provider looking for a dedicated professional to join our after-hours support team.
Why Choose Apex Support Solutions?
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Stability: Full-time employment with consistent night shift schedules.
- Benefits: Comprehensive medical, dental, and vision insurance.
- Growth: Clear pathways for career advancement within the company.
As a Night Shift Specialist, you will play a crucial role in maintaining our high standards of customer satisfaction.
Responsibilities
- Manage high-volume incoming inquiries via phone, email, and live chat during night shifts.
- Troubleshoot and resolve technical issues related to our software platforms with empathy and efficiency.
- Maintain accurate and detailed records of all customer interactions in the CRM system.
- Collaborate with day-shift teams to ensure seamless service continuity and knowledge transfer.
- Proactively identify and escalate complex issues to senior technical staff.
Qualifications
- High school diploma or equivalent required.
- Previous experience in customer service or technical support is preferred.
- Strong computer literacy and typing proficiency.
- Ability to work independently during off-hours and manage time effectively.
- Excellent verbal and written communication skills.