Job Description
Apex Support Solutions is seeking a dedicated Weekend Customer Support Specialist to join our growing team in Portland, Oregon. If you are looking for a stable weekend shift job with competitive pay and a modern work environment, we want to hear from you.
In this role, you will be the first point of contact for our valued customers, ensuring their inquiries are resolved efficiently and professionally. We offer flexible scheduling, comprehensive training, and a culture that values work-life balance.
Why Join Us?
- Competitive hourly wage ($18.00 - $22.00)
- Weekend-only shifts (Saturday & Sunday)
- Modern, collaborative office space
Responsibilities
- Manage and resolve incoming customer inquiries via phone, email, and live chat with a focus on weekend availability.
- Log all customer interactions and issue resolutions accurately in the CRM database.
- Collaborate with the support team to identify trends and improve service quality.
- Escalate complex technical issues to the appropriate department promptly.
- Maintain a professional and positive demeanor during high-volume periods.
Qualifications
- High school diploma or equivalent required.
- Minimum of 1 year of experience in customer service or technical support.
- Excellent verbal and written communication skills.
- Ability to work independently and manage time effectively during weekend shifts.
- Basic computer proficiency and familiarity with ticketing systems.