Job Description
Join our dynamic team as a Weekend Shift Customer Service Representative at Metro Service Solutions! We're seeking passionate individuals to deliver exceptional service to our Kansas City community during weekend hours. This role offers flexibility, competitive pay, and the opportunity to make a direct impact on customer satisfaction. If you thrive in fast-paced environments and value work-life balance, apply today!
Responsibilities
- Handle customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing and service issues efficiently using CRM systems
- Process transactions and maintain accurate customer records
- Collaborate with cross-functional teams to resolve complex concerns
- Adhere to company policies and compliance standards
- Support weekend peak-hour operations with high call volume
- Contribute to continuous improvement of service protocols
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Exceptional verbal/written communication skills
- Proficient in Microsoft Office and CRM software
- Ability to work flexible weekends (Sat/Sun) and holidays
- Strong problem-solving and conflict resolution abilities
- Positive attitude with customer-first mindset
- Reliable transportation required